This article explores the real-world implications of generative AI in procurement. It examines where tools like ChatGPT can deliver value – from strategy creation to supplier interaction – and where caution is needed due to data privacy, lack of process context, and explainability.

It outlines how CPOs can lead responsible adoption, balancing experimentation with safeguards, and when proprietary AI may be a better fit.
This piece equips procurement leaders with a practical, risk-aware approach to integrating AI into Source-to-Pay operations.